Terms and Conditions

Terms & Conditions

Information on this website is only intended as general summary information that is made available to the public and does not constitute advice. It is not intended to provide specific medical advice or to take the place of either the written law or regulations.

The information on this website is designed to help users better understand audiology and its place in the health care system. Individuals are urged to consult with qualified health care providers for diagnosis and treatment and for answers to personal health care questions.

All of the material published on this website is for information purposes only. The information on this site is current at the date of publication but may be subject to change. Whilst DWM Audiology Audiologists (DWM Audiology) have made every effort to ensure that information is free from error, we do not guarantee that the information or images are current, complete or correct and accept no responsibility therefor. DWM Audiology do not accept liability for errors, omissions in, delays or interruptions to or cessation of access to this website, through negligence or for any other reason whatsoever. DWM Audiology do not guarantee that this website or third party websites will be free from viruses.

References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the quality, suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, DWM Audiology can accept no responsibility for the content of that material including any unsuitable or inaccurate material that may be encountered.

Also, DWM Audiology are not responsible for the accuracy or legitimacy of information found elsewhere on the Internet and there is no guarantee that any of the sites listed will be available at any particular time. Subject to any terms implied by law and which cannot be excluded, we accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.

DWM Audiology do not guarantee any services which might be announced nor provide any authorisation direct or indirect relating to use of information or links.

Intellectual Property Rights

Except for the copyright in these Terms and Conditions of use, DWM Audiology assert copyright and all other intellectual property rights in this website, unless otherwise stated. Except where indicated to the contrary, all trade marks which appear on this website are the property of DWM Audiology and are indicated by the appropriate symbol.

DWM Audiology also reserve copyright and all other intellectual property rights in all our documents and images appearing on or linked to this website. Users of this website may download a single copy of these documents and images for their personal use only.

Except where allowed in this notice or permitted under the Copyright Act 1968 (Cth) or other applicable laws, no information appearing on or linked to by this website in which we have reserved copyright shall be reproduced in any form, adapted or transmitted in any form by any process, including electronic form, without our express permission.

DWM Audiology may withdraw completely, or suspend for a period of time, this website, or access to it for any reason including without limitation:

1. If there is an interruption, fault, virus, unauthorised access, denial of service or other malicious attack on any part of our computer or telecommunications system;

2. If you breach any part of these Terms of Use;

3. If you use this website for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material.

Telehealth and Remote Services

DWM Audiology’s supply of remote services to you through telephonic, video conferencing or web-enabled connection, such as Tele-Health, is governed by Australian law and regulations. By accepting DWM Audiology services, you agree that your location in Australia or elsewhere will be deemed the same as DWM Audiology’s location in Australia. supply of remote services depends on telephone and internet service providers and connection cannot be guaranteed.

DWM Audiology’s liability in connection with the supply of services to you, including remote services, is, to the maximum extent permitted by law, limited to supplying of the services again, or the payment of the cost of having the services supplied again.

Privacy Policy

DWM Audiology respect the privacy of our clients, agents and associates and protect their personal information. We comply with the National Privacy Principals (NPPs) as implemented under the Privacy Amendment (Private Sector) Act 2000 (‘Privacy Act’), which came into effect on 21 December 2001. The Privacy Act established a national scheme for the handling of personal information by private sector organisations. The NPPs are the minimum privacy standards.

This Privacy Policy outlines how DWM Audiology safeguards the privacy of your personal information in compliance with the privacy laws. The scope of the principles set out in our Privacy Policy extends to any personal information you give to us in person, through the telephone, via our website or pursuant to any other arrangement.

Collection of your Personal Information

DWM Audiology only collects personal information from you which is necessary for conducting our business, providing our services to you and meeting our legal obligations. We collect personal information about you only by lawful and fair means and not in an unreasonably intrusive way.

DWM Audiology take reasonable steps to ensure that you know why we are collecting your personal information, what we use it for, to whom we disclose it and how you can access it to ensure its accuracy.

Where reasonable and practicable to do so, DWM Audiology collects personal information about you directly from you. Generally, we may collect personal information about you when you meet with us in person, contact us by telephone, facsimile or email, correspond with us by mail or when you request further information about our services through our website.

Generally, DWM Audiology only collects personal information from our website when you provide it to us voluntarily, for example when you send DWM Audiology an email, or complete an electronic enquiry form requesting further details about our services.

Occasionally, while acting on your behalf, DWM Audiology may collect personal information about you from a third party such as organisations with whom you may have dealings, an information service provider or from a publicly maintained record.

Use and Disclosure of your Personal Information

DWM Audiology endeavours to use and disclose personal information about you only for the primary purpose for which we have collected it. The primary purpose of collection may relate to the provision of our services considering your application for employment with us, obtaining services from you, or marketing our services to you.

Sometimes it may be necessary to use or disclose your personal information for a secondary purpose, which is related to the primary purpose of collection, such as generating bills and reminder notices or providing our newsletter to you.

DWM Audiology do not disclose or sell personal information we collect and hold to third parties in order to allow them to directly market their products and services to you.

Our Contact Details

If you would like to find out more about DWM Audiology’s management of personal information or our approach to privacy, please contact our Privacy Officer on 03 9457 6588, or by emailing info@dwmaudiology.com.au

Amendment to Privacy Policy

DWM Audiology reserves the right to amend our Privacy Policy as and when it becomes necessary. We will issue notice about any changes to the content of this policy by publishing an updated version on our website – http://www.dwmaudiology.com.au and making mention of this in the news column which can be found on the home page of our website.

Acceptance and Changes to Terms of Use

You acknowledge and accept that your use of this website indicates your acceptance of these Terms and Conditions of Use, the Intellectual Property Rights Notice and the Privacy Statement.

These Terms of Use replace any other terms of use for this website published on this website to date. DWM Audiology may at any time vary the Terms of Use by publishing variations on this website. You accept that by doing this, we have provided you with sufficient notice of the variation.


If in our reasonable opinion, you breach any of these Terms of Use, DWM Audiology may suspend, terminate or limit your access to this website and terminate the Terms of Use effective immediately.

If any of these Terms of Use are invalid or unenforceable, the relevant term will be struck out and the remaining terms will remain in force. If DWM Audiology does not act in relation to a breach by you of these Terms of Use, this does not waive our right to act with respect to subsequent or similar breaches.

Governing Law

This notice and the information on this site and all matters relating thereto are governed by and are to be construed according to the laws applicable in the State of Victoria, Commonwealth of Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia and the courts of appeal from them for determining any dispute concerning these Terms of Use.

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