Careful handling and regular, thorough maintenance is essential to minimise the need for repairs and to preserve the life of your hearing aids. Your hearing aids are sensitive electronic devices, often with circuitry inside the ear canal, so are highly vulnerable to damage from moisture and wax.
If your hearing aid is not properly maintained, wax and moisture damage can lead to:
To avoid any of these changes in performance, it is important to ensure you check and clean your hearing aids daily at home.
At DWM Audiology, we have a vacuum suction device, which draws moisture and debris from a hearing aid. This can restore a malfunctioning hearing aid. We recommend that our patients come in straight away to our reception desk if their hearing aid is not performing well. We encourage all of our patients to make use of this service every 3-4 months, to ensure optimal performance. No appointment is needed to do this, and we provide this service to our patients free of charge.
Wax guards, wax filters, tubing and ear moulds for behind-the-ear hearing aids need to be replaced regularly. This can be checked at our reception desk. There are minor charges for these parts after the warranty period has expired.
We will arrange repairs as needed.
Unless you have purchased rechargeable hearing aids, you will be provided with batteries when your hearing aids are fitted. When these batteries run out, you will need to purchase your own. Make sure you buy fresh batteries of the correct size for your hearing aids. Different sized batteries are colour coded: yellow, brown, orange and blue.
When you remove the batteries, clean the battery contacts in your hearing aids. You can do this with a cotton bud or a clean, dry cloth.
Stale or poor quality batteries will have a reduced life and may result in poor performance from your hearing aids. We stock high quality batteries and with our high turnover, they are always fresh.
Batteries can cause damage to your devices if left in for a long time. If you plan on not using your hearing aids for consecutive days, it is recommended that you leave the batteries out temporarily.
We provide guidance to help you care for your hearing aids. Maintenance tools are provided as part of your hearing aid fitting package.
We provide all our patients with:
These services are available without an appointment between 9.00 am and 5.00 pm.
Is there any wax blocking the filter or output hole in the mould/dome?
Check if your microphone is blocked.
For fully behind-the-ear aids, check if there is any moisture or dirt in the tubing.
The most common cause is a build-up of moisture in the hearing aid. Bring the hearing aid in to our clinic. Our vacuum suction cleaning device will draw moisture and debris from your device for a thorough cleaning. This can often restore a malfunctioning hearing aid.
If this is a recurrent problem, you may need to use a dehumidifier more often
Hearing aid repairs are arranged through the manufacturer. Loan BTE/RIC hearing aids can be provided while your hearing aid is being repaired.