Best Practice Experienced Ethical Audiology

Hearing and communication are vital to remain engaged with all life has to offer, and to maintain your cognitive function and psychological health.  We understand the significant impact hearing loss can have on your quality of life.

 

Our audiology clinic in Melbourne is owned and run by audiologists, allowing a fully independent choice of hearing aids and hearing care services.

Our philosophy is to provide the best quality services, with strict consideration of the ethics involved.  A simple but profound mindset that steers everything we do.  It is a natural fit for our clinic to meet the strict best practice protocols required to be accepted as a HearingUp provider.

 

We provide a range of hearing assessments for adults and children, including a full diagnostic hearing test. Referrals from your GP, ENT Specialist or Neurologist are required for hearing assessments to obtain a Medicare rebate.

DWM Audiology offers hearing aids at an affordable price. Our audiologists have extensive experience in hearing aid fittings, provide extensive follow-up support, with a comprehensive hearing aid maintenance service.  These services are available via home visits. 

 

We are proud of our high word of mouth recommendation – our patients choose our clinic because of our reputation.  Independent survey results and genuine Google reviews have consistently demonstrated high patient satisfaction with our hearing aid services.

 

We provide specialised audiology services for tinnitushyperacusis, acoustic shockmisophonia and tensor tympani syndrome (TTS).  Our Director Myriam Westcott is the most experienced audiologist internationally in the provision of acoustic shock and TTS diagnosis, evaluation and therapy.

Audiologists in Heidelberg, Melbourne

Our clinic was one of the first private audiology practices in Australia, owned by a series of audiologists, with a long tradition of providing ethical, patient-centred, best quality services.  We are known for our welcoming, supportive and professional care of our patients and their families.

Our clinic is located in Heidelberg, 11km northeast of the Melbourne CBD.

Online consultations for our specialised services are available via an encrypted video link.  Our reputation, both Australia-wide and internationally, as a leader in our specialised services has earned us a global patient base.

Follow this link for details to book an appointment.

Our COVID-19 Safe Plan

Please reschedule your appointment if you have any cold or flu-like symptoms.

We may require you to wear a mask and sanitise on arrival.

All our staff are fully vaccinated.

Our Services

  • The world needs more people like Myriam! I'm a 22 year old musician who had spent countless amounts of money on ENT's, GP's and more importantly, a huge amount of time of worrying and googling trying to find and answer to my seemingly undiagnosable problem with my left ear. After less than a week of implementing the strategies and education provided by Myriam I am getting better day by day. TTS is such a strange and at times scary condition, but Myriam does an incredibly thorough job of explaining its mechanisms and the mind/body connection. I honestly could not recommend her more.

    Charlie Lane Avatar Charlie Lane
    April 15, 2024

    The whole experience at DWM Audiology was professional and reassuring. From having my ear canal moulds taken by Courteney to the efficient admin staff to the prompt delivery of my Pacific Ears Sleepsound Earplugs. I would thoroughly recommend this caring, knowledgeable clinic and big thanks to Myriam Westcott for the recommendation of the earplugs. I am sleeping soundly now, whatever the sounds are around me. Thank you all .

    Lyn Holly Coorg Avatar Lyn Holly Coorg
    December 22, 2023

    I'm so glad I chose Myriam Westcott for a second opinion on some hearing tests that I had had done. I had previously had the unfortunate experience of having some very questionable interpretation of the tests, which I had after having developed tinitus and then hyperacusis earlier this year. The misdiagnosis I received I consider to be a traumatic event in my life. Had I known about Myriam when I first developed tinitus, a session with her would have reassured me immediately and saved me from a pretty traumatic few months getting to the bottom of what was going on with me. Myriam took a lot of care in listening to me and understanding my history thoroughly. She takes much time and care in explaining in thorough detail the way in which the ear and brain work together, with a particular emphasis in my case, on the science behind how trauma can cause and exacerbate symptoms such as hyperacusis and tensor tympani syndrome. She is not only a leading expert in this field of audiology and neuroscience, she is also an expert at supporting people therapeutically who experience these symptoms. An unusual and much needed combination- choose DWM audiology- you will be in good hands !

    Karen Grace Avatar Karen Grace
    September 15, 2023
  • Makes a good therapist too!! Wonderful service, professional and very thorough check.

    Joanne Bagnara Avatar Joanne Bagnara
    June 23, 2023

    Kate Moore took me through some comprehensive testing for work related hearing standards. She was very patient and took the time to explain everything to me. It was the most informative consult I have had from any audiologist in 30 years of testing through careers in Defence and law enforcement training.

    Adam Potts Avatar Adam Potts
    June 2, 2023

    From the very first contact I knew I was in good hands. The receptionist was so empathetic and went out of her way to schedule an appointment with Myriam. Myriam was like no other specialist I had dealt with previously. She explained things thoroughly and used visual representations so as to reinforce these learnings. Hearing issues can be incredibly debilitating but I left the appointment with strategies and a clear understanding of what I was facing. Most importantly she showed a great deal of compassion and her expertise made me feel confident of my pathway to wellness.

    Tracy Lehman Avatar Tracy Lehman
    March 29, 2023
  • I have been receiving help on my tinnitus & hearing issues with dwm for several years now. Mainly Myriam but also other staff & all have been super helpful & professional in helping me get to my goals. The ongoing care & help with maintaining my aids was also fantastic. Thanks team

    Mark Traynor Avatar Mark Traynor
    December 7, 2022

    We want to thank Kate Moore, Meggan, Lou and staff for the amazing service they offer to our 98 year old mother. They never complain when we constantly phone for advice regarding mums hearing aids and Bluetooth connection. We will recommend your wonderful team & services to our friends. Thank you so much The Kenny Family

    Helen Murphy Avatar Helen Murphy
    August 6, 2022

    Lu at reception was responsive, generous, kind, accomodating and extremely efficient when I called for assistance with my daughter's Misophonic symptoms. Despite being obviously very busy, Lu took the time to listen to me and provided clear, accessible information about the options I could pursue for my child through DWM Audiology. Thank you Lu, for your compassion and assistance - your response made such a difference. DWM Audiology is very clever to have such quality staff.

    Sally Grant Avatar Sally Grant
    April 19, 2022
  • Miryam challenged me to use my aids to the fullest. She cranked them up and advised to give my brain 6 weeks to get used to the extra stimuli. It did. Thanks!!

    Maxine Barry Avatar Maxine Barry
    February 21, 2022

    I definitely recommend DWM Audiology. I was initially unsure about what type of appointment would be the most appropriate for my particular situation, but Lu at reception was very patient and kind, and beyond helpful. She ran me through my different options and was very up-front about what services would be included/what the price would be etc. I ended up having a consultation with Dr Ashley Duns, and I couldn't find a negative thing to say if I tried. He took the time to really understand my symptoms and my situation, to fully explain what was going on for me, answer all of my questions, and tell me the strategies I can employ to manage it moving forward. Despite the lack of Medicare rebate on the service, I think it was undoubtedly worth it.

    Loz Avatar Loz
    February 17, 2022

    I have been under the care of Myriam Westcott for around a year for an unusual hearing disability. She has demonstrates a very caring attitude and is highly skilled in her field. She is always very thorough in her explanations, and rationale for recommended courses of actions. I feel very well cared for by this practitioner.

    Anthea Avatar Anthea
    February 13, 2022
  • Very knowledgeable, punctual. Would recommend.

    Kevin Miller Avatar Kevin Miller
    November 30, 2021

    I have attended DWM Audiology frequently over the last 12 months with my mother who has recently been fitted with hearing aides. On every occasion we have found the staff to be very friendly and supportive. A particular mention must go to the lovely Lu at reception . Lu always greets us with a big smile, takes the time to check in with how we have been since our last visit , is very efficient , professional and attentive to our needs. She provides great customer service. We look forward to our next visit !

    Nadia Boarotto Avatar Nadia Boarotto
    September 14, 2021

    Reception staff were very helpful. I had an appointment to get sleep plugs with Ash. He was great and I’m very happy with my new plugs. Much more effective then the ones I got from another Audiology clinic. Ash ensured I got a great fit. Highly recommend

    RYAN SCHICKERLING Avatar RYAN SCHICKERLING
    August 26, 2021
  • I would like to compliment your wonderful receptionists, Lou & Megan-they we’re friendly, understanding & nothing was too much trouble for them, both with answering my questions as my initial point of contact & also when l had to ring for assistance when l accidentally disconnected my hearing aids from the phone app & needed stepping through the process of reconnecting them. They are both a great asset to your practice.

    Soraya Walker Avatar Soraya Walker
    August 26, 2021

    I phoned DWM Audiology to enquire about Tinnitus as I believe my elderly grandmother may suffer from the condition. The receptionist was very helpful. She explained the process for the consultation clearly and took the time to email me information. So rare to have helpful, kind and understanding first point of call staff now a days. Thank you Lou.

    Nat Ajro Avatar Nat Ajro
    August 1, 2021

    I called to make an appointment for my 1 year old son who I was concerned about. Due to COVID restrictions I was unable to get an appointment which is understandable. However Kate took the time to listen to my concerns over the phone. She is knowledgeable, she explained the likely causes and instructed me on what to do. She was so helpful and extremely kind to take the time to listen and reassure me that things would be ok with him. Thank you Kate.

    Sonia Hatem Avatar Sonia Hatem
    June 3, 2021
  • My mother came to see Kate for her tinnitus. I wasn't sure what to expect but was really amazed with the results that my mum had after just one session. Kate taught my mum some practical tips for training the mind to shift its focus away from the tinnitus, particularly during times of stress etc. I highly recommend Kate to anyone who is suffering from tinnitus.

    Teresa Torcasio Avatar Teresa Torcasio
    March 10, 2021

    Myriam your excellent approach with mutual patients has helped them in understanding Tinnitus, Hyperacusis and Acoustic shock disorder and helped in their journey of healing. Thank you for sharing your vast knowledge with colleagues.

    Dr Peter Selvaratnam Avatar Dr Peter Selvaratnam
    February 16, 2021

    The rewards of having a consultation is that you get a thoroughly transparent and easily understood assessment of your hearing; an explanation of one's hearing aid and how to get the best performance from it; an independent explanation of how well the hearing aid is functioning and how it compares with getting a new one (in my case an 8 year old one was working at 97% and I would pay thousands of dollars to add 2% better performance to that as recommended by audiologists giving free hearing tests) and a back up of excellent maintenance of the device. On leaving, I immediately planned a good Christmas holiday which I would not have been able to afford if I had followed the recommendations of the freebie audiologists I had been consulting.

    marguerite heppell Avatar marguerite heppell
    December 27, 2020
  • The world needs more people like Myriam! I'm a 22 year old musician who had spent countless amounts of money on ENT's, GP's and more importantly, a huge amount of time of worrying and googling trying to find and answer to my seemingly undiagnosable problem with my left ear. After less than a week of implementing the strategies and education provided by Myriam I am getting better day by day. TTS is such a strange and at times scary condition, but Myriam does an incredibly thorough job of explaining its mechanisms and the mind/body connection. I honestly could not recommend her more.

    Charlie Lane Avatar Charlie Lane
    April 15, 2024
  • The whole experience at DWM Audiology was professional and reassuring. From having my ear canal moulds taken by Courteney to the efficient admin staff to the prompt delivery of my Pacific Ears Sleepsound Earplugs. I would thoroughly recommend this caring, knowledgeable clinic and big thanks to Myriam Westcott for the recommendation of the earplugs. I am sleeping soundly now, whatever the sounds are around me. Thank you all .

    Lyn Holly Coorg Avatar Lyn Holly Coorg
    December 22, 2023
  • I'm so glad I chose Myriam Westcott for a second opinion on some hearing tests that I had had done. I had previously had the unfortunate experience of having some very questionable interpretation of the tests, which I had after having developed tinitus and then hyperacusis earlier this year. The misdiagnosis I received I consider to be a traumatic event in my life. Had I known about Myriam when I first developed tinitus, a session with her would have reassured me immediately and saved me from a pretty traumatic few months getting to the bottom of what was going on with me. Myriam took a lot of care in listening to me and understanding my history thoroughly. She takes much time and care in explaining in thorough detail the way in which the ear and brain work together, with a particular emphasis in my case, on the science behind how trauma can cause and exacerbate symptoms such as hyperacusis and tensor tympani syndrome. She is not only a leading expert in this field of audiology and neuroscience, she is also an expert at supporting people therapeutically who experience these symptoms. An unusual and much needed combination- choose DWM audiology- you will be in good hands !

    Karen Grace Avatar Karen Grace
    September 15, 2023
  • Makes a good therapist too!! Wonderful service, professional and very thorough check.

    Joanne Bagnara Avatar Joanne Bagnara
    June 23, 2023
  • Kate Moore took me through some comprehensive testing for work related hearing standards. She was very patient and took the time to explain everything to me. It was the most informative consult I have had from any audiologist in 30 years of testing through careers in Defence and law enforcement training.

    Adam Potts Avatar Adam Potts
    June 2, 2023
  • From the very first contact I knew I was in good hands. The receptionist was so empathetic and went out of her way to schedule an appointment with Myriam. Myriam was like no other specialist I had dealt with previously. She explained things thoroughly and used visual representations so as to reinforce these learnings. Hearing issues can be incredibly debilitating but I left the appointment with strategies and a clear understanding of what I was facing. Most importantly she showed a great deal of compassion and her expertise made me feel confident of my pathway to wellness.

    Tracy Lehman Avatar Tracy Lehman
    March 29, 2023
  • I have been receiving help on my tinnitus & hearing issues with dwm for several years now. Mainly Myriam but also other staff & all have been super helpful & professional in helping me get to my goals. The ongoing care & help with maintaining my aids was also fantastic. Thanks team

    Mark Traynor Avatar Mark Traynor
    December 7, 2022
  • We want to thank Kate Moore, Meggan, Lou and staff for the amazing service they offer to our 98 year old mother. They never complain when we constantly phone for advice regarding mums hearing aids and Bluetooth connection. We will recommend your wonderful team & services to our friends. Thank you so much The Kenny Family

    Helen Murphy Avatar Helen Murphy
    August 6, 2022
  • The world needs more people like Myriam! I'm a 22 year old musician who had spent countless amounts of money on ENT's, GP's and more importantly, a huge amount of time of worrying and googling trying to find and answer to my seemingly undiagnosable problem with my left ear. After less than a week of implementing the strategies and education provided by Myriam I am getting better day by day. TTS is such a strange and at times scary condition, but Myriam does an incredibly thorough job of explaining its mechanisms and the mind/body connection. I honestly could not recommend her more.

    Charlie Lane Avatar Charlie Lane
    April 15, 2024

    The whole experience at DWM Audiology was professional and reassuring. From having my ear canal moulds taken by Courteney to the efficient admin staff to the prompt delivery of my Pacific Ears Sleepsound Earplugs. I would thoroughly recommend this caring, knowledgeable clinic and big thanks to Myriam Westcott for the recommendation of the earplugs. I am sleeping soundly now, whatever the sounds are around me. Thank you all .

    Lyn Holly Coorg Avatar Lyn Holly Coorg
    December 22, 2023
  • I'm so glad I chose Myriam Westcott for a second opinion on some hearing tests that I had had done. I had previously had the unfortunate experience of having some very questionable interpretation of the tests, which I had after having developed tinitus and then hyperacusis earlier this year. The misdiagnosis I received I consider to be a traumatic event in my life. Had I known about Myriam when I first developed tinitus, a session with her would have reassured me immediately and saved me from a pretty traumatic few months getting to the bottom of what was going on with me. Myriam took a lot of care in listening to me and understanding my history thoroughly. She takes much time and care in explaining in thorough detail the way in which the ear and brain work together, with a particular emphasis in my case, on the science behind how trauma can cause and exacerbate symptoms such as hyperacusis and tensor tympani syndrome. She is not only a leading expert in this field of audiology and neuroscience, she is also an expert at supporting people therapeutically who experience these symptoms. An unusual and much needed combination- choose DWM audiology- you will be in good hands !

    Karen Grace Avatar Karen Grace
    September 15, 2023

    Makes a good therapist too!! Wonderful service, professional and very thorough check.

    Joanne Bagnara Avatar Joanne Bagnara
    June 23, 2023
  • Kate Moore took me through some comprehensive testing for work related hearing standards. She was very patient and took the time to explain everything to me. It was the most informative consult I have had from any audiologist in 30 years of testing through careers in Defence and law enforcement training.

    Adam Potts Avatar Adam Potts
    June 2, 2023

    From the very first contact I knew I was in good hands. The receptionist was so empathetic and went out of her way to schedule an appointment with Myriam. Myriam was like no other specialist I had dealt with previously. She explained things thoroughly and used visual representations so as to reinforce these learnings. Hearing issues can be incredibly debilitating but I left the appointment with strategies and a clear understanding of what I was facing. Most importantly she showed a great deal of compassion and her expertise made me feel confident of my pathway to wellness.

    Tracy Lehman Avatar Tracy Lehman
    March 29, 2023
  • I have been receiving help on my tinnitus & hearing issues with dwm for several years now. Mainly Myriam but also other staff & all have been super helpful & professional in helping me get to my goals. The ongoing care & help with maintaining my aids was also fantastic. Thanks team

    Mark Traynor Avatar Mark Traynor
    December 7, 2022

    We want to thank Kate Moore, Meggan, Lou and staff for the amazing service they offer to our 98 year old mother. They never complain when we constantly phone for advice regarding mums hearing aids and Bluetooth connection. We will recommend your wonderful team & services to our friends. Thank you so much The Kenny Family

    Helen Murphy Avatar Helen Murphy
    August 6, 2022
  • Lu at reception was responsive, generous, kind, accomodating and extremely efficient when I called for assistance with my daughter's Misophonic symptoms. Despite being obviously very busy, Lu took the time to listen to me and provided clear, accessible information about the options I could pursue for my child through DWM Audiology. Thank you Lu, for your compassion and assistance - your response made such a difference. DWM Audiology is very clever to have such quality staff.

    Sally Grant Avatar Sally Grant
    April 19, 2022

    Miryam challenged me to use my aids to the fullest. She cranked them up and advised to give my brain 6 weeks to get used to the extra stimuli. It did. Thanks!!

    Maxine Barry Avatar Maxine Barry
    February 21, 2022
  • I definitely recommend DWM Audiology. I was initially unsure about what type of appointment would be the most appropriate for my particular situation, but Lu at reception was very patient and kind, and beyond helpful. She ran me through my different options and was very up-front about what services would be included/what the price would be etc. I ended up having a consultation with Dr Ashley Duns, and I couldn't find a negative thing to say if I tried. He took the time to really understand my symptoms and my situation, to fully explain what was going on for me, answer all of my questions, and tell me the strategies I can employ to manage it moving forward. Despite the lack of Medicare rebate on the service, I think it was undoubtedly worth it.

    Loz Avatar Loz
    February 17, 2022

    I have been under the care of Myriam Westcott for around a year for an unusual hearing disability. She has demonstrates a very caring attitude and is highly skilled in her field. She is always very thorough in her explanations, and rationale for recommended courses of actions. I feel very well cared for by this practitioner.

    Anthea Avatar Anthea
    February 13, 2022
  • Very knowledgeable, punctual. Would recommend.

    Kevin Miller Avatar Kevin Miller
    November 30, 2021

    I have attended DWM Audiology frequently over the last 12 months with my mother who has recently been fitted with hearing aides. On every occasion we have found the staff to be very friendly and supportive. A particular mention must go to the lovely Lu at reception . Lu always greets us with a big smile, takes the time to check in with how we have been since our last visit , is very efficient , professional and attentive to our needs. She provides great customer service. We look forward to our next visit !

    Nadia Boarotto Avatar Nadia Boarotto
    September 14, 2021
  • Reception staff were very helpful. I had an appointment to get sleep plugs with Ash. He was great and I’m very happy with my new plugs. Much more effective then the ones I got from another Audiology clinic. Ash ensured I got a great fit. Highly recommend

    RYAN SCHICKERLING Avatar RYAN SCHICKERLING
    August 26, 2021

    I would like to compliment your wonderful receptionists, Lou & Megan-they we’re friendly, understanding & nothing was too much trouble for them, both with answering my questions as my initial point of contact & also when l had to ring for assistance when l accidentally disconnected my hearing aids from the phone app & needed stepping through the process of reconnecting them. They are both a great asset to your practice.

    Soraya Walker Avatar Soraya Walker
    August 26, 2021
  • I phoned DWM Audiology to enquire about Tinnitus as I believe my elderly grandmother may suffer from the condition. The receptionist was very helpful. She explained the process for the consultation clearly and took the time to email me information. So rare to have helpful, kind and understanding first point of call staff now a days. Thank you Lou.

    Nat Ajro Avatar Nat Ajro
    August 1, 2021

    I called to make an appointment for my 1 year old son who I was concerned about. Due to COVID restrictions I was unable to get an appointment which is understandable. However Kate took the time to listen to my concerns over the phone. She is knowledgeable, she explained the likely causes and instructed me on what to do. She was so helpful and extremely kind to take the time to listen and reassure me that things would be ok with him. Thank you Kate.

    Sonia Hatem Avatar Sonia Hatem
    June 3, 2021
  • My mother came to see Kate for her tinnitus. I wasn't sure what to expect but was really amazed with the results that my mum had after just one session. Kate taught my mum some practical tips for training the mind to shift its focus away from the tinnitus, particularly during times of stress etc. I highly recommend Kate to anyone who is suffering from tinnitus.

    Teresa Torcasio Avatar Teresa Torcasio
    March 10, 2021

    Myriam your excellent approach with mutual patients has helped them in understanding Tinnitus, Hyperacusis and Acoustic shock disorder and helped in their journey of healing. Thank you for sharing your vast knowledge with colleagues.

    Dr Peter Selvaratnam Avatar Dr Peter Selvaratnam
    February 16, 2021

Our Expert Team